Portal Upgrade FAQ: What is changing?

The ARDMS and APCA portals are combining into a single portal with one login.

Starting August 18, you will log in to MY PORTAL using your email address instead of your ID number.

You will need to reset your password the first time you access the new portal.

Why do I need to update my email address and profile before August 11?
Because the new portal uses your email address to log in, we need your current email on file before the transition.

If your email is outdated, you may not be able to access your account after August 18. Log in to your current portal now to confirm or update your information.

What happens if I can’t log in after the new portal launches?
Contact our Customer Care team at CustomerCareSupport@inteleos.org.
Your account and credentials are intact — we will help you regain access.

Will my credentials, exam history, and records transfer to the new portal?
Yes. All of your credential and exam records transfer to the new portal. Nothing is lost.

Why does the new login page look different? Is it legitimate?
Yes, it is legitimate and from Inteleos/ARDMS/APCA.

Our new platform includes updated security features that may look different from what you’re used to. The password reset prompt at first login is also expected and intentional.

What is impacted during the portal outage (August 11–17)?
During the data freeze, the following will be unavailable: exam applications, credentialing and verification, payments, practice exams, CMEs, account updates, certificate awards, status verification, appeals, volunteer applications, and the SKILLS platform. Plan ahead and submit any time-sensitive requests before August 11.

I submitted an application or request just before the freeze. Was it received?
If you submitted before August 11, your submission was received.

Processing will be slightly delayed during the transition. Contact Customer Care after August 18 if you have concerns about a specific request.

Where can I get help?
Contact our customer care team at CustomerCareSupport@inteleos.org